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Insurance Industry

2016 Benchmark Survey – Call Center Positions

This survey collected and reported pay information on P&C Insurance Call Center positions in Claims, Underwriting, Telesales, Processing, Human Resource Services, and Cross-Center positions. Pay data is provided on a national and regional basis, by line-of-business (national only - for Commercial, Personal, and Multi-Lines designations).

Data Effective Date: May 1, 2016
Participation Deadline: June 17, 2016
Data Results available: Mid July
Companies that Participated Last Year
Companies that Participated This Year
Job Listing and Definitions

Data Collected:

FLSA Exemption StatusAnnual Base SalaryBonus/Incentive Eligible
Bonus Target PercentBonus AmountOther Cash Compensation
Total Cash CompensationZip Code

Survey Prices:

Standard Report Purchase Pricing List

Email/ Download CD Only CD + Printed Report
Less than 200 Employees $200 $225 $425
201 to 400 Employees $375 $400 $600
401 to 700 Employees $750 $775 $975
Greater than 700 Employees $1,000 $1,025 $1,225

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