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Insurance Industry

2011 Benchmark Survey – Call Center Positions

This survey collected and reported pay information on P&C Insurance Call Center positions in Claims, Underwriting, Telesales, Processing, Human Resource Services, and Cross-Center positions. Pay data is provided on a national and regional basis, by line-of-business (national only - for Commercial, Personal, and Multi-Lines designations).

	Data Effective Date: 5/1/2011
	Data Results available: September 2011

Questionnaire: Click here to download the questionnaire for the 2011 Benchmark Survey – Call Center Positions(Excel format)